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Thank you for choosing Ista Flower for your custom wedding bouquet preservation needs. We understand that circumstances may change, and we strive to provide a fair and transparent refund policy. Here's how our refund policy works:
- Cancellations made at least 3 months in advance of the scheduled preservation slot will be eligible for a 50% refund.
- Cancellations made between 1 to 2 months in advance of the scheduled preservation slot will be eligible for a 20% refund.
- No refunds will be issued for cancellations made less than 2 months before the scheduled preservation slot.
- To request a refund, please contact our customer service team at bali.flowers23@gmail.com with your order details.
- Refunds will not be provided for any customization or materials already purchased for your order.
- In the event of unforeseen circumstances or extenuating circumstances, we may consider exceptions to this policy on a case-by-case basis.
If you need to reschedule your preservation slot, please contact us as soon as possible to discuss available options. If rescheduling occurs within 7 days from the date or order, a late order surcharge will apply
- Preservation slots are non-transferable and cannot be resold to another party without prior approval from Ista Flower.
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